Haiyatt garden Hotel English
Contents目 錄
酒店各部門英語學(xué)習(xí)手冊
Ⅰ Front Office 前廳
ⅰ Reception desk 前臺(tái)接待…………………………………………………………………02
ⅱ reservation 預(yù)定部..……………………………………………………………………… 05

ⅲ Concierge 禮賓部…………………………………………………………………………10

ⅳ Switchboard 總機(jī)…………………………………………………………………………13
ⅴ Business center 商務(wù)中心………………………………………………………………… .17
Ⅱ Food and Beverage 餐飲部
ⅰ The Africa Deck 菲菲酒廊………………………………………………………………… 21
ⅱ Japanese restaurant ＆Teppanyaki restaurant日鐵餐..………………………………………25

ⅲ Italian restaurant 意式復(fù)合餐廳……………………………………………………………34

ⅳ Chinese restaurant 中餐廳………………………………………………………………….44

Ⅲ Housekeeping管家部……………………………………………………………………53
Ⅳ Security department 保安部………………………………………………………… 59
Ⅴ The recreation＆sauna department 娛樂與桑拿部…………………………… 61

前臺(tái)接待日常用語

Part 1 Greetings
第一部分 問候
1. Welcome to haiyatt garden Hotel . I’m ***, what should I call you, please?
歡迎光臨海悅酒店。我是***，請(qǐng)問我該怎么稱呼你呢？
2. Good morning/afternoon/evening, Sir/Madame. What can I do for you?
先生/女士，你好！請(qǐng)問我能為您做點(diǎn)什么？
3. My name is ***, is there anything else I can do for you, just let me know.
我叫***，如果需要我為您做些什么，請(qǐng)告訴我。
4.If you have any problems, please feel free to contact us .
如果你有任何需要，請(qǐng)隨時(shí)聯(lián)系我們。

Part 2 Helping to Check-in
第二部分 幫助入住
1. Please have a seat for a while I’ll help you with the check-in procedure.
請(qǐng)?jiān)谀沁吷宰粫?huì)兒，我將會(huì)為您辦理入住手續(xù)。
2. Would you please give me your passport and credit card ?, I’ll return them to you right away after the check-in procedure.
請(qǐng)把您的護(hù)照和信用卡交給我。辦完入住手續(xù)后，我會(huì)馬上歸還給您。
3. How many nights will you stay this time?
這次入住您會(huì)住多少天？
4. Which room would you like, smoking room or non-smoking room?
您是要吸煙房間還是不吸煙房間？
5. Excuse me, Sir/Madame. How would you like to pay the deposit, together or separately?
先生/女士，不好意思，打攪一下。請(qǐng)問您是要分開付押金還是一起付呢？
6. Here is your room key and the breakfast coupon. Would you please sign here?
這是您的房卡和早餐券。請(qǐng)您在這里簽個(gè)名好嗎？
7. Here are your passport and the credit card . You can go up to the room now I hope you enjoy your stay with us..
這是給回您的護(hù)照和信用卡?，F(xiàn)在您可以上房間了。希望您在這里居住愉快。
Part 3 Providing Service During Staying

第三部分 居停期間提供服務(wù)
1. Regular Service常規(guī)服務(wù)
(1) Please wait a second. I’ll transfer it for you. .
請(qǐng)稍等一下。馬上為你轉(zhuǎn)接過去。
(2) Because you are checking out two days early, You need to give us two cash vouchers back.
您比原定退房的時(shí)間提前了兩天，所以我們需要收回二張現(xiàn)金券。
(3) There is a great garden and pond behind the hotel, which is suitable for exercise jogging and walking.
酒店后面有很漂亮的花園和水塘，那里是非常適合跑步（鍛煉身體）和散步的地方。
(4) This money is damaged .I’m afraid we can’t change it, this is according to the hotel regulation. ( hotel rules-)
您的錢（紙幣）上有裂口（污跡），按酒店的規(guī)定，我們不能為您兌換。
(5) I’m sorry that you could not get cash by credit card here . I can book a car take you to the bank to get some cash.
不好意思，酒店規(guī)定不可以用信用卡來套取現(xiàn)金，如果您需要，我可以安排車送您去銀行（ATM 機(jī)）上提取現(xiàn)金。
(6) What denominations would you like?
你想要什么面值的人民幣呢？
(7)I’m sorry, but we do not accept the dollars with CB.
對(duì)不起，我們這里不收CB版的美金。
(8)---Can I fax this paper?
我可以傳真這份文件嗎？
==Certainly, sir. Where do you want to fax it to?
當(dāng)然可以，先生。請(qǐng)問是傳真到哪里的？
---How would you like to pay for it, sir?
你打算怎樣付款呢，先生？
==Could you charge it to my room bill?
可記在我的客房賬單內(nèi)嗎？
---Sure. Here is your fax record, Sir. Would you please sign here?
當(dāng)然。這是你的傳真記錄，先生，麻煩你在這里簽名好嗎？
(9). Could you please send a car to the airport to pick me up?
你能安排一輛車到機(jī)場接我嗎？
(10). Could you please give us your flight No.?
你能告訴我您的航班號(hào)嗎？
2. Reminder提醒
(1) It’s better for you to wear more clothes, because it’s pretty cold outside..
外面天氣很冷，你最好穿多些衣服。
(2) You look tired,You’d better go to bed earlier tonight if you can.
你看上去很累，今晚最好早點(diǎn)休息。
(3) Today is a rainy day and the floor is slippery so please be careful.
今天外面在下雨，地面很滑走路時(shí)請(qǐng)多加小心。
1、 Internet Service網(wǎng)絡(luò)服務(wù)
(1) There is free broadband Internet access in every room , connector plug is on the desk.
寫字臺(tái)上有寬帶插頭，您可以隨便使用。
(2) There is a little trouble in the computer service center, so the Internet is disconnected temporarily. Please wait a while, It’ll be recovered soon.
對(duì)不起，酒店的電腦服務(wù)中心出現(xiàn)了一點(diǎn)小故障，房間暫時(shí)不上了網(wǎng)，請(qǐng)稍候一下就會(huì)恢復(fù)正常。
(3) Ok, I’ll arrange a computer engineer to help you.
好的，我馬上安排電腦員上去幫您。
2、 About the Laundry關(guān)于洗衣
(1) The laundry collected between 8am to 6pm will be returned at midnight on the same day ;while the one collected between 6pm to 8 am will be returned at 2pm on the next day.
上午八點(diǎn)到下午兩點(diǎn)接洗衣將會(huì)在當(dāng)天午夜前送回；而下午兩點(diǎn)到次日八點(diǎn)的洗衣將會(huì)在第二日下午兩點(diǎn)之前送回。
(2) For the laundry, the regular service is within 8 hours and the express service is within 5hours.
普洗服務(wù)是八小時(shí)內(nèi)送回,而快洗是5小時(shí)。
(3) There is a stain on your clothes, and we’ll try our best to get rid of it . However, I can’t guarantee that we can remove it totally.
您的衣服上有很難洗掉的污跡，我們會(huì)盡最大的努力去處理，但不能保證一定可以處理掉。
(4)--- Could you send someone up for my laundry, please?
請(qǐng)派人到我房間取要洗的衣服，好嗎？
===Certainly, sir. Our room attendant will be up in a minute.
好的,我們的服務(wù)員馬上到。
3、 Medical Service醫(yī)療服務(wù)
(1) You don’t look very well today. What seems to be wrong ?
你看上去有些不舒服, 還好吧 ?
(2) I feel dizzy and have a sore throat besides , I can not sleep well recently?
我感到頭暈，喉嚨痛。 還有，最近都睡不好。
(3) Don’t worry , I will arrange a doctor to look after you .
不要擔(dān)心，我將立即安排醫(yī)生照顧你。
(4) Any other symptoms? Like stomach ache, coughing, or nausea?
還有其他癥狀嗎？比如胃痛、咳嗽或者惡心？
(5) The doctor said you have got the flu. She’ll prescribe some medicine for you .take two tablets at a time, three times a day. You’d better stay in bed for one or two days.
醫(yī)生說你感冒了。 她會(huì)給你開藥。這藥每次吃兩片，每天三次，并建議你最好在床上休息一兩天。
(6) ---Are they strong?
==Yes. They may make you a little drowsy. By the way, you should be sure to take them after you eat.
---藥性強(qiáng)嗎？
==是的，會(huì)讓你犯困。還有，你得在用餐完畢后才能吃藥。
(7) Can you give me some medicine for heartburn?
你可以給點(diǎn)胃藥給我嗎？
(8) I’m afraid the doctor can’t give you medicine for that unless you tell her about your history of stomach ache?
如果你不告訴醫(yī)生你是否有胃病史，恐怕他不能隨便給你胃藥。
(9) Well, I do have gastritis for two years.
恩，我確實(shí)有兩年的胃病。
(10) Since your blood pressure is higher than normal, could you tell the doctor whether you have diabetes?
你的血壓偏高，請(qǐng)問你是否有糖尿?。?br>（11）How is the acid in your stomach? Is the acid feeling very strong?
胃酸的強(qiáng)度怎么樣？你是否感覺十分強(qiáng)烈？
(12) Are you taking other medicine at present? Please let us know just in case of chemical reaction. .
你最近有沒有服用其它藥物？為了防止藥品之間產(chǎn)生不好的化學(xué)反應(yīng)請(qǐng)告訴我們。
(13) Are you feeling better now, Sir?
先生，你好些了嗎？
(14)---What happened to your leg, Sir?
先生，你的腿怎么呢 ？
==I tripped and fell in the bathroom.
我不小心在浴室摔倒了。
---Please don’t worry, I’ll ask the doctor to go to see you right away.
請(qǐng)不要擔(dān)心，我馬上叫醫(yī)生過去。

Part 4 Apologize
第四部分 道歉
1. I’m very sorry. There could have been a mistake, and I do apologize for that.
很抱歉。出了錯(cuò)誤，我應(yīng)當(dāng)?shù)狼浮?br>2. I assure you it won’t happen again.
我保證此類事情不會(huì)在發(fā)生。
3. I do apologize for inconvenience on behalf of our hotel.
對(duì)您造成的不便，我謹(jǐn)代表酒店向您道歉。
4. I’m sorry to tell you that your medicine bottle (cosmetic bottle) was broken by accident . I sincerely apologize for that.
非常抱歉，服務(wù)員在為您清理房間時(shí)，不小心打碎了你的藥瓶（化妝品瓶子）。
5. I’m sorry to hear that. That’s unusual. I’ll look into the matter at once.
很抱歉，這很不尋常，我立刻去調(diào)查一下。
6. I’m very sorry .I hope you’re not hurt Please forgive me..
對(duì)不起，你沒事吧，請(qǐng)?jiān)徫摇?br>7. I deeply apologize Madam, would you care to send this dress for dry-cleaning? No charge of course.
我們深感抱歉，小姐。請(qǐng)你把衣服拿去干洗，一切費(fèi)用，由酒店負(fù)擔(dān)。
8. I’m terribly sorry Please do accept our apology. We’ll do our best..
請(qǐng)接受我們的道歉，我們會(huì)盡快想辦法。
9. I’m sorry for that. I will ask the repairman to fix it now.
真是抱歉，我馬上安排人去修理。

Part 5 The Damage
第五部分 賠 償
1. I’m afraid you’ll have to pay for the damage.恐怕您得賠償損失。
2. I’m afraid you have to pay for the broken chair according to the hotel policy.
根據(jù)酒店規(guī)定，恐怕你要對(duì)弄壞的椅子做出賠償。
3. The indemnity for the burned carpet is 100 Yuan.
損壞地毯的賠償是人民幣100元。
4. I’m sorry to inform you that we have to charge you 100 Yuan for the bloodstains
on your bed linen.
我很遺憾地告訴你對(duì)于床單上的血跡我們要收取100元特別洗滌費(fèi)。

Part 6 Expressing Appreciation
第六部分 道謝
1. Thank you for your kind understanding.
謝謝您的理解。
2. I would like to thank you for your great support for our hotel.
非常感謝您對(duì)我們酒店的大力支持。
Part 7 Say Goodbye
第七部分 道別
1. Wish you a pleasant journey! 祝您旅途愉快！
2. On the house Sir, .I assure you that everything will be right next time you come.
這是免費(fèi)的。我保證你下次光臨時(shí)，一切都會(huì)妥妥當(dāng)當(dāng)。
3. I’m looking forward to seeing you again. Good luck！
我期盼再次見到你，祝你好運(yùn)！
5. Good Bye, and hope to see you again.再見，希望再見到您

預(yù)定部日常用語
1．May I have the room type, please? /What kind of room would you like to reserve?
請(qǐng)問需要預(yù)訂哪一類型的房間？
2．What kind of room do you have?
請(qǐng)問貴酒店有什么房間類型？
3．We have standard, superior, deluxe, executive rooms. There is also one presidential suite as well. Furthermore, we have a floor of non-smoking rooms, and we also have some connecting rooms.
我們酒店有標(biāo)準(zhǔn)房，高級(jí)房，豪華房，行政房。除此之外還有總統(tǒng)套房。而且我們酒店還設(shè)有不吸煙樓層及連通房。
4．How about your hotel’s location?
請(qǐng)問貴酒店位于哪里？
5．Well, our hotel located in houjie town, Dongguan City. The Crown Prince hotel is only 30 minutes from Dongguan, 45 minutes from Shenzhen airport and 15 minutes to Chang Ping railway station, by car.
我們酒店位于東莞市厚街鎮(zhèn)。本酒店離東莞30分鐘車程，到深圳機(jī)場45分鐘，到常平火車站只需15鐘車程。
6．What’s the level of your hotel?
請(qǐng)問貴酒店是幾星級(jí)的？
7．Our hotel is a five-star hotel.
本酒店是五星級(jí)的酒店。
8．How about your hotel’s facilities?
請(qǐng)問貴酒店有什么設(shè)施？
9．We have four kinds of restaurant, lobby bar, conference room, health center, swimming pool, shop prince and KTV equipment。.
本酒店有四種類型餐館，大堂吧，會(huì)議室,健身會(huì)所,游泳池,商場及KTV設(shè)施。
10．Which dates would you like to book? When will you check in and check out?
請(qǐng)問您需要訂哪一天？什么時(shí)候入住及退房？
11．How long will you stay in our hotel?
請(qǐng)問您打算逗留多長時(shí)間？
12．Does your hotel have pick-up service?
請(qǐng)問貴酒店有接車服務(wù)嗎？
13．Yes, please contact the concierge for details .
有的，詳細(xì)內(nèi)容請(qǐng)聯(lián)系禮賓臺(tái)。
14．Can I get har bour view in your hotel?
我可以看到海景嗎？
15．I am sorry, you can’t. But you can have a nice view of a large pool surrounded by beautiful landscaping.
很抱歉，不可以。但您可以看到周圍美麗的泳池景。
16．What is your hotel’s website and email address?
請(qǐng)問貴酒店的網(wǎng)址及郵址？
17．Our hotel’s website is xxxx and our email address is xxxx. To reserve a room or give feedback to us.我們酒店的網(wǎng)址是xxx而我們的郵址是xxx預(yù)訂房間或有任何建議可與我們聯(lián)系。
18．Your reservation is temporary and it will be cancelled if you don’t arrive before 6p.m.on that day.
您的預(yù)訂是暫時(shí)的,如果那天下午6點(diǎn)前不到,我們將會(huì)取消您的預(yù)訂。
19．I am sorry, no elit room is available./ All rooms are unavailable.
很抱歉，提供不了雅致客房。/所有房間都訂滿了。
20．Does your company have contract with our hotel?
請(qǐng)問貴公司與我們酒店有協(xié)議嗎？
21．Can I reconfirm the reservation? A superior room, for Mr. Smith on the 20th Oct. My name is XX，if you have any questions please feel free to contact us. Thank you for calling. Bye-bye!
我可以再確認(rèn)您的預(yù)訂嗎？史密夫先生，10月臺(tái)20日預(yù)訂壹間高級(jí)房。我的名字XX如有任何疑問請(qǐng)與我們聯(lián)系。謝謝您的來電。再見！
22．Please hold on for a moment, Mr Smith.
史密夫先生，麻煩請(qǐng)您稍等。
23．May I have your name, please?
請(qǐng)問您貴姓？
24．I am sorry I beg your pardon.
不好意思，麻煩請(qǐng)重復(fù)一遍。
25．Would you please speak more slowly?
不好意思，麻煩請(qǐng)說慢一點(diǎn)？
26．I am sorry, I didn’t catch what you mean’t.
不好意思，我不大懂您的意思。
27．I would like to talk to someone in charge.
我想找您們的負(fù)責(zé)人。
28．He has not come back yet.
他還沒回來。
29．She is in a conference now.
她正在開會(huì)。
30．Would you like to call back later?
麻煩請(qǐng)您稍后再撥。
31．Thank you for waiting.
讓您久等了。
32．I’m not sure, sorry.
不好意思，我不能確定。
33．Are you following me, Sir?
請(qǐng)問聽懂我說嗎，先生？
34．Could you explain that a bit more?
請(qǐng)您解釋多一點(diǎn)好嗎
35．Could you put that more simply?
請(qǐng)您具體一點(diǎn)好嗎？
36．Could you hold the line, please? I’ll check our room availabilities for those days.
麻煩請(qǐng)您稍等，我們查詢那段時(shí)間的房態(tài)。
37．What time do you expect to arrive , Sir?
請(qǐng)問大概什么時(shí)候到酒店，先生？
38．May I request a late check in?
我想要求晚些到店入住，可以嗎？
39．Certainly, we’ll hold the room until you arrive.
當(dāng)然可以，我們將為您保留房間直到您的到來。
40．I’d like to confirm your reservation.
我想確認(rèn)您的預(yù)訂。
41．Could you hold on for a moment please? I’ll check our reservation record.
麻煩請(qǐng)您稍等，讓我查詢我們的預(yù)訂紀(jì)錄。
42．Does it include breakfast?
包括早餐嗎？
43．The tax and breakfast are also included.
稅及早餐也包括在內(nèi)。
44．We have a special family package plan
我們現(xiàn)在開始新推出一個(gè)優(yōu)惠套餐。
45．We’ll have to charge you RMB100 extra for an additional bed.
如需加床，我們將會(huì)收取人民幣100元。
46．What time will the guest be arriving?
客人大概什么到達(dá)酒店？
47．Your room is confirmed for that day.
那天您的房間已確定。
48．I’d like to extend it for two more nights until the 9th.
我想延住多兩天，直到9號(hào)。
49．We’ll extend your reservation for you.
我們將會(huì)延住您的預(yù)訂。
50．I’ll arrive one day early. Is that OK?
我那天早點(diǎn)到，可以嗎？
51．We have changed our schedule, please amend our booking till next week.
我們的行程有變動(dòng)，請(qǐng)更改我們的預(yù)訂到下星期。
52．I’d like to cancel a reservation.
我想取消一個(gè)預(yù)訂。
53．I’m afraid we have no record of a reservation under this name.
不好意思，恐怕我們沒有這個(gè)名字記錄的預(yù)訂。
54．Which travel agent did you go through to make this reservation.
請(qǐng)問您是通過哪間旅行社來做這個(gè)預(yù)訂的？
55．Is this a new reservation or a confirmation call?
請(qǐng)問這個(gè)電話是新的預(yù)訂，還是確認(rèn)預(yù)訂？
56．We’ll send a confirmation to you soon.
我們稍后傳確認(rèn)書給您。
57．Should you have any questions, please do not hesitate to contact us.
如有任何疑問請(qǐng)隨時(shí)與我們聯(lián)系。
58．Please feel free to contact us if we can be of further assistance.
如需進(jìn)一步了解，請(qǐng)隨時(shí)與我們聯(lián)系。
59．Just a minute, please I’ll check our booking situation.
麻煩請(qǐng)您稍等，我需要查詢我們的房態(tài)。
60．Sorry ,there is no record in our list.
很抱歉，我們的名單上沒有此記錄。
61．Would you hold the line please? I must pick up another call.
麻煩請(qǐng)您稍等，我需要接聽另壹個(gè)電話。
62．Have you made a reservation?
請(qǐng)問已經(jīng)作了預(yù)訂嗎？
63．I’m sorry to have taken up your time.
不好意思占用您的時(shí)間。
64．Perhaps you have a cheaper room?
或許您們還有更便宜的房間吧？
65．Sorry, the quoted rate is lowest.
不好意思，這個(gè)報(bào)價(jià)已經(jīng)是最低了。
66．Do you have a transfer service from airport to hotel free of charge?
請(qǐng)問貴酒店有沒有免費(fèi)接機(jī)服務(wù)？
67．Please inform the guest to check in before 6p.m.
請(qǐng)通知客人在下午6點(diǎn)前到本酒店辦理入住手續(xù)。
68．The room is spacious and cosy , I’m sure you will enjoy yourself.
房間既寬敞又舒適，我肯定您會(huì)過得愉快。
69．Sorry, I can’t find your name on the arrival list.
不好意思，我在預(yù)期到達(dá)的名單上找不到您的名字。
70．May I recommend deluxe suite? It’s more luxurious and comfortable.
我向您推薦豪華套房，更豪華更舒適的。
71．I will get someone who can speak English well to talk to you.
我會(huì)找壹位英語較好的同事跟您說。
72．How many people are there in your party?
與您同行有多少人？
73．Just a moment, please. I’ll check the availability for you.
麻煩請(qǐng)您稍等，我查詢能否可以提供給您。
74．Who is the reservation for?
請(qǐng)問是哪壹位客人的預(yù)訂？
75．The hotel is fully booked, would you like me to place you on a waiting list.
沒有任何房間可以提供，我們可以為您安排后補(bǔ)名單。
76．I’m sorry. We have no record of a reservation for that date.
很抱歉，我們沒有那天預(yù)訂的記錄。
77．When was the reservation made?請(qǐng)問什么時(shí)候作的預(yù)訂？
78．Do you remember the name of the clerk who accepted your reservation?
請(qǐng)問您記得那壹位職員為您作的預(yù)訂嗎？
79．We will hold your booking until 6p.m.without a guarantee.
沒有任何擔(dān)保，我們只可以為您保留到下午6點(diǎn)鐘。
80．Would you like to guarantee your room for late arrival?
因您較晚入住，您可以為您的預(yù)訂作個(gè)擔(dān)保嗎？
81．How would you like to guarantee your reservation?
請(qǐng)問您以什么方式為您的預(yù)訂作擔(dān)保？
82．This is the peak season.. I’m very sorry, but could you call us again later? We may have some cancellations.因這是旺季，非常抱歉，但是請(qǐng)您遲些再打電話過來好嗎？可能會(huì)有人取消預(yù)訂。
83．May I take your credit card for the guarantee?可以提供您的信用卡作擔(dān)保嗎？
84．Let me repeat your reservation to ensure it is correct.
讓我為您重復(fù)一下您 的預(yù)訂以確保無誤。
85．We will note down your request and if possible, we will reserve it for you.
我們將會(huì)記錄您的要求，如果可以，我們會(huì)為您預(yù)訂。
86．I’m sorry, we don’t have connecting superior rooms, but deluxe rooms.
很抱歉，我們沒有商級(jí)連通房，只有豪華連通房。
87．If you require any help please keep me informed.
如需任何幫助，請(qǐng)隨時(shí)與我們聯(lián)系。
88．It arrival time is not stated a reserved room will be held until 6p.m.
如果抵店時(shí)間未明確告知,所訂的房間將保留至當(dāng)天下午6:00.
89．To guarantee your booking, please advise us of your credit cart number and dated of valid advance in.為了確保您的訂房，請(qǐng)將您的信用卡號(hào)及有效期限通知我們，或預(yù)付壹晚的 房租作訂金。
90．With out guaranteed reservation, we can only hold the room to 6 p.m., If you make a guaranteed reservation, we can hold the room overnight. Would you like to make a guaranteed reservation by credit card?
非擔(dān)保的預(yù)訂只能保留到當(dāng)天下午６點(diǎn)。若您作了擔(dān)保預(yù)訂，我們就可以整夜為您保留房間，您愿意提供信用卡作擔(dān)保嗎？
91．Mr. Smith, you’ve made a guaranteed reservation at the Hotel. If you can’t arrive as scheduled, please inform us before 6 p.m. on the expected day. Thank you for calling and we look forward to seeing you.
史密夫先生，您已在酒店辦理了擔(dān)保預(yù)訂，倘若您不能如期到達(dá)，請(qǐng)務(wù)必在入住當(dāng)天的下午６點(diǎn)前通知我們，感謝您的來電，我們期待屆時(shí)與您見面。
92．Does the price include breakfast?請(qǐng)問房價(jià)含有早餐嗎？
93．We’ll amend your reservation at you request.
我們將會(huì)按您的要求作相應(yīng)的更改。
94．I’d like to change/cancel a reservation.我想更改／取消預(yù)訂。
95．The reserved room will be held till 18:00 on arrival unless a cash or credit card guarantee is made.
所預(yù)訂的房間保留至當(dāng)天的6點(diǎn)，除用現(xiàn)金或信用卡擔(dān)保外。
96．For guaranteed reservation, one night room rental will be charged for cancellation or no show.
已作擔(dān)保的預(yù)訂，如當(dāng)天取消或沒入住，本酒店將會(huì)收取當(dāng)天的壹晚房費(fèi)。
97．We have free shuttle bus to Dongguan train station,. For further information please contact the concierge.
本酒店有免費(fèi)車到東莞車站，詳細(xì)內(nèi)容，可撥打禮賓臺(tái)聯(lián)系。
98．Thank you for your reservation at HAIYATT Hotel. If you have any questions or changes about your reservation please contact us as soon as possible.
感謝您預(yù)訂海悅酒店，如有任何疑問或需作任何更改請(qǐng)與盡快與我們聯(lián)系。
99．I’ll arrive late, but please keep my reservation.
我將會(huì)較晚到本酒店，但請(qǐng)為我保留預(yù)訂。
100．I’m afraid we have no superior room available. Would you mind deluxe room instead?
恐怕我們提供不了高級(jí)房,豪華房可以嗎？
101．We are very sorry for the inconvenience.對(duì)您造成不便，請(qǐng)見諒。