前臺(tái)接待日常英語(yǔ)口語(yǔ)

Part 1 Greetings問(wèn)候

1.Welcome to XXXX Hotel. I’m..., what should I call you, please?

歡迎光臨XXX酒店。我是...，請(qǐng)問(wèn)我該怎么稱呼你呢？

2. Goodmorning/afternoon/evening, Sir/Madam. What can I do for you?

先生/女士，你好！請(qǐng)問(wèn)我能為您做點(diǎn)什么？

3. Myname is ..., is there anything else I can do for you, just let me know.

我叫...，如果需要我為您做些什么，請(qǐng)告訴我。

4.If youhave any problems, please feel free to contact us .

如果你有任何需要，請(qǐng)隨時(shí)聯(lián)系我們。

5.Haveyou make a reservation ?\Have you booked the room?\Are you the vip?

請(qǐng)問(wèn)有預(yù)訂嗎？\請(qǐng)問(wèn)你是會(huì)員嗎？

6.Whatkind of room would you like ?

請(qǐng)問(wèn)您需要什么類型的房間。

7.Sorry,I don’t quite understand .

對(duì)不起，我不是很明白。

8.I’mafraid we’ve fully booked for that time .

抱歉，我們那個(gè)時(shí)段已給訂滿了。

9.It’sthe hot /peak/busy season ,you know ?

這是酒店業(yè)的旺季。

10.Excuseme ,How do spell it ,please ?

打擾一下，您能拼寫(xiě)一下您的名字嗎？

11.We canonly keep your table /room till …

我們能保留您的房間直到...

12.Let meshow you to your room ,this way please .

讓我?guī)椒块g，這邊請(qǐng)。

Part 2 Helping to Check-in幫助入住

1.Please have a seat for a while, I’ll helpyou with the check-in procedure.

請(qǐng)?jiān)谀沁吷宰粫?huì)兒，我將會(huì)為您辦理入住手續(xù)。

2. Would you please give me your passportor ID card and credit card ?, I’ll help you to fill in the form.

請(qǐng)把您的護(hù)照和信用卡交給我，我?guī)湍k理入住手續(xù)。

3. How many nights will you stay this time?

這次入住您會(huì)住多少天？

4. Which room would you like, we have thesekinds of rooms...?

您是要哪種房間？

5. Excuse me, Sir/Madame. How would youlike to pay the deposit, cash or credit card（together or separately）?

先生/女士，不好意思，打攪一下。請(qǐng)問(wèn)您是要付現(xiàn)金還是刷卡（分開(kāi)付押金還是一起付）呢？

6.Here is your room key and the breakfastcoupon. Would you please sign here?

這是您的房卡和早餐券。請(qǐng)您在這里簽個(gè)名好嗎？

7. Here are your passport and the creditcard . You can go up to the room now I hope you enjoy your stay with us..

這是給回您的護(hù)照和信用卡。現(xiàn)在您可以上房間了。希望您在這里居住愉快。

Part3 ProvidingService During Staying居住期間服務(wù)

1.RegularService常規(guī)服務(wù)

(1) Please wait a second. I’ll transfer itfor you. .

請(qǐng)稍等一下，馬上為你轉(zhuǎn)接過(guò)去。

(2) Because you are checking out two daysearly, You need to give us two cash vouchers back.

您比原定退房的時(shí)間提前了兩天，所以我們需要收回二張現(xiàn)金券。

(3) There is a great garden and pond behind the hotel,which is suitable for exercise and having a walk

酒店后面有很漂亮的花園和水塘，那里是非常適合跑步和散步的地方。

(4) This money is damaged .I’m afraid wecan’t change it, this is according to the hotel rules.您的錢（紙幣）上有裂口（污跡），按酒店的規(guī)定，我們不能為您兌換。

(5) I’m sorry that you could not get cashby credit card here . I can book a car take you to the bank to get some cash.

不好意思，酒店規(guī)定不可以用信用卡來(lái)套取現(xiàn)金，如果您需要，我可以安排車送您去銀行（ATM 機(jī)）上提取現(xiàn)金。

(6) What denominations would you like?

你想要什么面值的人民幣呢？

(7)I’m sorry, but we do not accept thedollars with CB.

對(duì)不起，我們這里不收CB版的美金。

(8)Can I fax this paper?

我可以傳真這份文件嗎？

-Certainly, sir. Where do you want to faxit to?

當(dāng)然可以，先生。請(qǐng)問(wèn)是傳真到哪里的？

-How would you like to pay for it, sir?

你打算怎樣付款呢，先生？

-Could you charge it to my room bill?

可記在我的客房賬單內(nèi)嗎？

-Sure. Here is your fax record, Sir. Wouldyou please sign here?

當(dāng)然。這是你的傳真記錄，先生，麻煩你在這里簽名好嗎？

(9)Could you please send a car to theairport to pick me up?

你能安排一輛車到機(jī)場(chǎng)接我嗎？

(10)Could you please give us your flightNo.?

你能告訴我您的航班號(hào)嗎？

2.Reminder 提醒

(1) It’s better for you to wear moreclothes, because it’s pretty cold outside.

外面天氣很冷，你最好穿多些衣服。

(2) Today is a rainy day and the floor isslippery so please be careful.

今天外面在下雨，地面很滑走路時(shí)請(qǐng)多加小心。

3.Internet Service 網(wǎng)絡(luò)服務(wù)

(1) Thereis free broadband Internet access in every room , connector plug is on thedesk.

寫(xiě)字臺(tái)上有寬帶插頭，您可以隨便使用。

(2) There is a little trouble in thecomputer service center, so the Internet is disconnected temporarily. Pleasewait a while, It’ll be recovered soon.

對(duì)不起，酒店的電腦服務(wù)中心出現(xiàn)了一點(diǎn)小故障，房間暫時(shí)不上了網(wǎng)，請(qǐng)稍候一下就會(huì)恢復(fù)正常。

(3) Ok, I’ll arrange a computer engineer tohelp you.

好的，我馬上安排電腦員上去幫您。

4.Aboutthe Laundry 關(guān)于洗衣

(1)The laundry collected between 8am to 6pmwill be returned at midnight on the same day ;while the one collected between6pm to 8 am will be returned at 2pm on the next day.

上午八點(diǎn)到下午兩點(diǎn)接洗衣將會(huì)在當(dāng)天午夜前送回；而下午兩點(diǎn)到次日八點(diǎn)的洗衣將會(huì)在第二日下午兩點(diǎn)之前送回。

(2)For the laundry, the regular service iswithin 8 hours and the express service is within 5hours.

普洗服務(wù)是八小時(shí)內(nèi)送回,而快洗是5小時(shí)。

(3) There is a stain on your clothes, andwe’ll try our best to get rid of it . However, I can’t guarantee that we canremove it totally.

您的衣服上有很難洗掉的污跡，我們會(huì)盡最大的努力去處理，但不能保證一定可以處理掉。

(4)Could you send someone up for mylaundry, please?

請(qǐng)派人到我房間取要洗的衣服，好嗎？

-Certainly, sir. Our room attendant will beup in a minute.

好的,我們的服務(wù)員馬上到。

5.Medical Service 醫(yī)療服務(wù)

(1) You don’t look very well today. Whatseems to be wrong ?

你看上去有些不舒服, 還好吧 ?

(2) I feel dizzy and have a sorethroat besides , I can not sleep wellrecently?

我感到頭暈，喉嚨痛。 還有，最近都睡不好。

(3) Don’t worry , I will arrange a doctorto look after you .

不要擔(dān)心，我將立即安排醫(yī)生照顧你。

(4) Any other symptoms? Like stomach ache,coughing, or nausea?

還有其他癥狀嗎？比如胃痛、咳嗽或者惡心？

(5) The doctor said you have got the flu.She’ll prescribe some medicine for you .take two tablets at a time, three timesa day. You’d better stay in bed for one or two days.

醫(yī)生說(shuō)你感冒了。她會(huì)給你開(kāi)藥。這藥每次吃兩片，每天三次，并建議你最好在床上休息一兩天。

(6) -Are they strong?

-Yes. They may make you a little drowsy. Bythe way, you should be sure to take them after you eat.

藥性強(qiáng)嗎？

是的，會(huì)讓你犯困。還有，你得在用餐完畢后才能吃藥。

(7) Can you give me some medicine forheartburn?

你可以給點(diǎn)胃藥給我嗎？

(8) I’m afraid the doctor can’t give youmedicine for that unless you tell her about your history of stomach ache?

如果你不告訴醫(yī)生你是否有胃病史，恐怕他不能隨便給你胃藥。

(9) Well, I do have gastritis for twoyears.

恩，我確實(shí)有兩年的胃病。

(10) Since your blood pressure is higherthan normal, could you tell the doctor whether you have diabetes?

你的血壓偏高，請(qǐng)問(wèn)你是否有糖尿??？

（11）How is the acid in your stomach? Is the acid feeling very strong?

胃酸的強(qiáng)度怎么樣？你是否感覺(jué)十分強(qiáng)烈？

(12) Are you taking other medicine at present? Please let us know just incase of chemical reaction. .

你最近有沒(méi)有服用其它藥物？為了防止藥品之間產(chǎn)生不好的化學(xué)反應(yīng)請(qǐng)告訴我們。

(13) Are you feeling better now, Sir?

先生，你好些了嗎？

(14)What happened to your leg, Sir?

先生，你的腿怎么呢 ？

-I tripped and fell in the bathroom.

我不小心在浴室摔倒了。

-Please don’t worry, I’ll ask the doctor togo to see you right away.

請(qǐng)不要擔(dān)心，我馬上叫醫(yī)生過(guò)去。